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Training Session: August 23rd, PHP will be conducting a training session for staff throughout the day. Service staff will be unavailable periodically through the day and you could experience longer than normal waits times. We appreciate your understanding and patience while our staff attend training
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Network/ID Card Information

Please show any provider your ID Card at the time of service. Your primary network(s) are displayed on the front of your ID card. Additional network information for traveling outside of Indiana is located on the back of your card.

Need a temporary ID card?

Simply log into your account and select the Member ID Card icon from the menu. From there, you may view or print a copy of your ID card at your convenience. You can also order a new card to be mailed to you, as well.

Where to go for care

When it comes to choosing where to receive care, your choices can make a big difference in terms of cost and convenience. Weigh your options and choose a level of care appropriate for the situation.

Telehealth(Parkview OnDemand)
Doctors Office
Urgent Care
Emergency Room
Cost:
Copay/out-of-pocket expense to you.
Severity:
The seriousness of illness or injury.
Speed:
How quickly you can be seen by a provider.
When to use:

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Talk to a Nurse, 24 hours a day.

Questions about a medicine that you are taking or symptoms you might be experiencing can come up at all hours of the day and night. It is nice to have a quick response to your healthcare questions. That's why we offer MyNurse 24/7, a toll-free nurse help line for non-emergency situations. This free benefit allows members to speak with experienced, knowledgeable nurses about specific health concerns. Nurses will answer your questions with sound, clinically based information. Since they are available 24 hours a day, 7 days a week, and 365 days a year, you can have peace of mind when it comes to getting the answers you need. Call anytime at 1-800-931-4714.

What should I do in case of an emergency while outside of my service area?

If you are traveling and an emergency occurs, contact the nearest emergency service. It is a good idea to discuss with your doctor what to do in the event of an urgent medical situation before it happens. Being prepared and having information about existing healthcare conditions and any medications currently being taken is important. This information will assist the emergency healthcare providers in their choice of treatment options and can improve your likelihood for a healthy outcome.

Save on Healthcare Costs

Being a savvy healthcare consumer isn't always easy, but the good news is that we're here to help! Check out these tools and tips to start saving.

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We’re Here to Help

When we say we're here to help, we really mean it. PHP is a no-robot zone – that means when you contact us, someone from our Indiana office will be ready and happy to assist you.

Let's talk