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For general questions, please complete the contact form and we will be in touch as soon as possible.

Looking to contact a specific department, inquire about translation services, or file a grievance? Browse our list of helpful information below the contact form.

Customer Service

Would you like to know more about the products PHP has to offer? Do you need to check on the status of a claim, change your address or have questions about benefits? Would you like to leave feedback about your customer experience? You can count on our caring customer service staff getting you the answers you need promptly, professionally, and reliably.

If you would like to talk to a Customer Service Representative for claims status, benefit information, and general assistance during PHP's office hours of 8:00 AM to 5:00 PM, Monday through Friday, please contact:

Voice: 260-432-6690, ext. 11
Toll Free: 1-800-982-6257, ext. 11
Hearing Impaired: 260-459-2600
Fax: 260-432-0493
Email: custsvc@phpni.com
Address: 8101 W Jefferson Blvd, Fort Wayne, IN 46804

Provider Relations

For questions about participating with us, updating participation status or practice information, fee schedules, staff inservices, billing, and contracting efforts, contact:

Dawn Dager
Contracting Specialist
260-969-2427
ddager@phpni.com

Susan Werner
Director of Client Services
260-969-2426
swerner@phpni.com

Medical Management

For questions about referrals and prior authorization requests, utilization reviews, disease management programs, and other health services, contact:

PHP Medical Management
260-432-6690, ext. 12

Translation Services

In our efforts to ensure that all of our members have the information they need to obtain quality healthcare, we have the ability to interpret over 140 different languages for non-English speaking members. Our Customer Service Department will coordinate with a translator to get immediate answers to your questions. Call or write us for more information.

Translation Services
1-800-982-6257

Servicios De Traducción

En nuestros esfuerzos de asegurarse de que todos nuestros miembros tengan la información que necesitan para obtener cuidado médico de la calidad, tenemos la capacidad de interpretar más que 140 diversos lenguajes para los miembros que no hablan inglés. Nuestro Departamento de Servicio al Cliente coordinará con un traductor para conseguir respuestas inmediatas a sus preguntas. Llámenos o escriba para más información.

Translation Services
1-800-982-6257

How to File a Grievance

At PHP, we want to provide you with the highest quality of healthcare coverage. If you have concerns about your coverage, or questions regarding a claim payment, a grievance procedure has been established that allows you to request a reconsideration of any decision that you disagree with. To begin the process, please complete and return the Appeal Filing Form or call the Grievance and Appeal coordinator stating your question or concern. We will assist you in any way we can.

Grievance Appeal Coordinator
1-800-982-6257, ext. 361
custsvc@phpni.com

For questions about your rights or for assistance if your coverage is a group health plan through your employer, you can also contact:

Employee Benefits Security Administration
1-866-444-EBSA (3272)

Indiana's Department of Insurance
www.in.gov/idoi

Additionally, a consumer assistance program can help you file your appeal. Click here for a list of all state's agencies.

PHP in the Community

We work, live, and play in the same communities as you. Our commitment to improving your quality of life runs deep – think of us as the health insurance company next door.

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