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Breaking news!: Physicians Health Plan of Northern Indiana to join Priority Health. Read more in the full media release.

Here to serve you.

We know health insurance can be complicated. If you have questions, let the insurance experts at PHP break it down for you in easy-to-understand terms. When you call PHP, you'll speak with a live, local person whose goal is to exceed your service expectations.

Get in touch with us using one of the options below and let PHP start serving you today.

PHP's weekday lobby hours are 8:00 AM - 3:00 PM.

Online Chat is also available through your member account weekdays from 8:00 AM - 5:00 PM.

We answer phones on weekdays from 8:00 AM - 5:00 PM. If you leave a voice message, we will return your call within 24 hours.

If possible, please leave the following information when leaving a voicemail:

  • Name
  • PHP ID number (if you are a member)
  • Contact information (phone or email)
Customer Service

Would you like to know more about the products PHP has to offer? Do you need to check on the status of a claim or have questions about benefits? Would you like to leave feedback about your customer experience? You can count on our caring customer service staff getting you the answers you need promptly, professionally, and reliably.

If you would like to talk to a Customer Service Representative for claims status, benefit information, and general assistance during PHP's office hours of 8:00 AM to 5:00 PM, Monday through Friday, please contact:

Voice: 260-432-6690, ext. 11
Toll Free: 1-800-982-6257, ext. 11
Fax: 260-432-0493
Address: 1700 Magnavox Way, Suite 201, Fort Wayne, IN 46804

Online Chat is also available through your member account weekdays from 8:00 AM - 5:00 PM.

Provider Relations

For questions about participating with us, updating participation status or practice information, fee schedules, staff inservices, billing, and contracting efforts, contact:

Dawn Dager
Provider Contracting Supervisor

Susan Werner
Director Provider Implementation & Services

Medical Management

For questions about referrals and prior authorization requests, utilization reviews, disease management programs, and other health services, contact:

PHP Medical Management
260-432-6690, ext. 12

Translation Services

In our efforts to ensure that all of our members have the information they need to obtain quality healthcare, we have the ability to interpret over 140 different languages for non-English speaking members. Our Customer Service Department will coordinate with a translator to get immediate answers to your questions. Call or write us for more information.

Translation Services

Servicios De Traducción

En nuestros esfuerzos de asegurarse de que todos nuestros miembros tengan la información que necesitan para obtener cuidado médico de la calidad, tenemos la capacidad de interpretar más que 140 diversos lenguajes para los miembros que no hablan inglés. Nuestro Departamento de Servicio al Cliente coordinará con un traductor para conseguir respuestas inmediatas a sus preguntas. Llámenos o escriba para más información.

Translation Services

How to File a Grievance

At PHP, we want to provide you with the highest quality of healthcare coverage. If you have concerns about your coverage, or questions regarding a claim payment, a grievance procedure has been established that allows you to request a reconsideration of any decision that you disagree with. To begin the process, please complete and return the Appeal Filing Form (included with every Explanation of Benefits) or call the Grievance and Appeal coordinator stating your question or concern. We will assist you in any way we can.

Grievance Appeal Coordinator
1-800-982-6257, ext. 361

For questions about your rights or for assistance if your coverage is a group health plan through your employer, you can also contact:

Employee Benefits Security Administration
1-866-444-EBSA (3272)

Indiana's Department of Insurance

Ohio's Department of Insurance

Additionally, a consumer assistance program can help you file your appeal. Click here for a list of all state's agencies.

Find Your Plan

Ready to find the insurance plan that best fits your business' needs? Let us get to know you with a few quick questions and a PHP Sales Representative will help you find the perfect plan.

Try Plan Finder
Get PHP Fit!

Evaluate your health and get rewarded along the way. Start by taking our health risk assessment to identify areas you may want to focus on as you start your journey to a healthier lifestyle.

Get Healthy!