Below are the results of our most recent Member Surveys which are compared to over 200 other commercial health plans across the United States.
Note: Percentages reflect members responding 8, 9, or 10 (on a scale of 0-10, where zero is the worst and 10 the best); or “Usually” or “Always” depending on question format.
| Key Questions | PHP Results | Other Health Plans' Results |
|---|---|---|
| Ease of getting care needed | 84% | 81% |
| Ability to get care quickly | 85% | 80% |
| How well do your doctors communicate with you | 97% | 95% |
| Customer service experience | 90% | 87% |
| Claims handled quickly and accurately | 92% | 87% |
| Rating of healthcare | 76% | 75% |
| Rating of your personal doctor | 86% | 85% |
|
Key Questions
|
PHP Results | Other Health Plans' Results |
|---|---|---|
|
Ease of getting care needed
|
88% | 84% |
|
Ability to get care quickly
|
87% | 83% |
|
How well do your doctors communicate with you
|
97% | 95% |
|
Customer service experience |
91% |
88% |
| Claims handled quickly and accurately | 96% | 88% |
| Rating of healthcare | 79% | 81% |
| Rating of your personal doctor | 88% | 87% |
|
Key Questions
|
PHP Results | Other Health Plans' Results |
|---|---|---|
|
Ease of getting care needed
|
88% | 86% |
|
Ability to get care quickly
|
87% | 85% |
|
How well do your doctors communicate with you
|
94% | 95% |
|
Customer service experience |
91% |
90% |
| Claims handled quickly and accurately | 93% | 90% |
| Rating of healthcare | 78% | 79% |
| Rating of your personal doctor | 85% | 87% |
Ready to find the insurance plan that best fits your business' needs? Let us get to know you with a few quick questions and a PHP Sales Representative will help you find the perfect plan.
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