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Below are the results of our most recent Member Surveys which are compared to over 200 other commercial health plans across the United States.

Note: Percentages reflect members responding 8, 9, or 10 (on a scale of 0-10, where zero is the worst and 10 the best); or “Usually” or “Always” depending on question format.

2017 Survey Results

Key QuestionsPHP ResultsOther Health Plans' Results
Ease of getting care needed89.0%86.3%
Ability to get care quickly84.7%84.6%
How well do your doctors communicate with you95.2%95.2%
Customer service experience89.7%87.7%
Claims handled quickly and accurately94.2%86.3%
Rating of healthcare75.4%78.2%
Rating of your personal doctor84.0%85.1%

2016 Survey Results

Key QuestionsPHP ResultsOther Health Plans' Results
Ease of getting care needed87%88%
Ability to get care quickly83%86%
How well do your doctors communicate with you97%95%
Customer service experience88%88%
Claims handled quickly and accurately94%89%
Rating of your healthcare78%78%
Rating of your personal doctor88%85%

2015 Survey Results

Key QuestionsPHP ResultsOther Health Plans' Results
Ease of getting care needed89.1%87.9%
Ability to get care quickly80.3%86.0%
How well do your doctors communicate with you94.5%95.5%
Customer service experience90.7%88.1%
Claims handled quickly and accurately94.7%89.1%
Rating of your healthcare79.9%78.5%
Rating of your personal doctor82.0%85.3%
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