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Below are the results of our most recent Member Surveys which are compared to over 200 other commercial health plans across the United States.

Note: Percentages reflect members responding 8, 9, or 10 (on a scale of 0-10, where zero is the worst and 10 the best); or “Usually” or “Always” depending on question format.

 2018 Survey Results

Key Questions
PHP ResultsOther Health Plans' Results
Ease of getting care needed
87%87%
Ability to get care quickly
80%86%
How well do your doctors communicate with you
97%95%

Customer service experience

85%

89%
Claims handled quickly and accurately89%89%
Rating of healthcare74%79%
Rating of your personal doctor86%84%

2017 Survey Results

Key QuestionsPHP ResultsOther Health Plans' Results
Ease of getting care needed89%86%
Ability to get care quickly85%85%
How well do your doctors communicate with you95%95%
Customer service experience90%88%
Claims handled quickly and accurately94%86%
Rating of healthcare75%78%
Rating of your personal doctor84%85%

2016 Survey Results

Key QuestionsPHP ResultsOther Health Plans' Results
Ease of getting care needed87%88%
Ability to get care quickly83%86%
How well do your doctors communicate with you97%95%
Customer service experience88%88%
Claims handled quickly and accurately94%89%
Rating of your healthcare78%78%
Rating of your personal doctor88%85%
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