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Below are the results of our most recent Marketplace Survey which are compared to over 290 other commercial health plans across the United States.

Note: Percentages reflect members responding 8, 9, or 10 (on a scale of 0-10, where zero is the worst and 10 the best); or “Usually” or “Always” depending on question format.

2016 Survey Results

Key QuestionsPHP ResultsOther Health Plans' Results
Ease of getting care needed90%79%
Ability to get care quickly87%78%
How well do your doctors communicate with you96%90%
Ability to obtain needed care after hours50%59%
Coordination of care experience89%83%
Rating of your personal doctor85%88%
Rating of your specialist88%86%
Plan Administration (customer service experience)79%72%
Access to information62%57%

2015 Survey Results

Key QuestionsPHP ResultsOther Health Plans' Results
Ease of getting care needed91%80%
Ability to get care quickly87%80%
How well do your doctors communicate with you98%91%
Ability to obtain needed care after hours73%64%
Coordination of care experience91%83%
Rating of your personal doctor95%88%
Rating of your specialist88%87%
Customer service experience89%77%
Access to information65%56%
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