• Translation services
• How to File a Grievance
• E-mail and phone information
• Contact us in writing

Would you like to know more about the products PHP has to offer? Do you need to check on the status of a claim, change your address or have questions about benefits? You can count on our caring customer service staff getting you the answers you need promptly, professionally, and reliably.

Translation Services

In our efforts to ensure that all of our members have the information they need to obtain quality healthcare, we have the ability to interpret over 140 different languages for non-English speaking members. Our Customer Service Department will coordinate with a translator to get immediate answers to your questions. Call or write us for more information.

Servicios De Traducción

En nuestros esfuerzos de asegurarse de que todos nuestros miembros tengan la información que necesitan para obtener cuidado médico de la calidad, tenemos la capacidad de interpretar más que 140 diversos lenguajes para los miembros que no hablan inglés. Nuestro Departamento de Servicio al Cliente coordinará con un traductor para conseguir respuestas inmediatas a sus preguntas. Llámenos o escriba para más información.

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How to File a Grievance

We at PHP want to provide you with the highest quality of healthcare coverage. If you have concerns about your coverage, or questions regarding a claim payment, a grievance procedure has been established that allows you to request a reconsideration of any decision that you disagree with. To begin the process, please call or write to your Customer Service Department, stating your question or concern. We will assist you in any way we can.

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To help us in our efforts to provide excellent service, be sure to include your name when using e-mail. Also, if you currently have coverage, please include your member I.D. number.

E-mail:
Member, physician, and health service information:
custsvc@phpni.com

New sales and broker information:
sales@phpni.com

By Phone:

If you have coverage using Physicians Health Plan's purple ID card, and you would like to talk to a Customer Service Representative during PHP's office hours of 8:00 AM to 5:00 PM, Monday through Friday, please call:
Voice: (260) 432-6690
Toll Free: (800) 982-6257
Hearing Impaired: (260) 459-2600
Fax: (260) 432-0493

If your employer administers their claims through PHPMSI and your member ID card matches the one shown at right, please call:
Voice: (260) 969-2452
Toll Free: (866) 789-2452
Hearing Impaired: (260) 459-2600
Fax: (260) 432-0493

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In Writing:
If you have coverage using Physicians Health Plan's purple ID card, send your questions or comments to:

Attention: Customer Service
Physicians Health Plan
8101 West Jefferson Blvd.
Fort Wayne, IN 46804-4163

If your employer administers their claims through PHPMSI and your member ID card matches the one shown at right, send your questions or comments to:

Attention: Customer Service
PHP Managment Systems, Inc.
P.O. Box 11924
Fort Wayne, IN 46861-1924

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