Freedom to Choose. As a not-for-profit and physician governed organization, Physicians Health Plan focuses on supporting the patient/physician relationship for better health. We provide our members open access to over 2,000 network providers including doctors, dentists, hospitals and medical facilities. This means our members choose the healthcare provider they want to see, from Primary Care to Specialists, without any special arrangements through the Plan.

Customer Satisfaction. PHP has earned a reputation for outstanding customer satisfaction among employers, employees, and their families. PHP members are more satisfied with their overall healthcare and health plan than the average national consumers surveyed. This shows that employers, employees, and their dependents can expect and will receive high quality service from PHP. Our goal is to simplify the otherwise complex issues of healthcare administration and we encourage members to call our Customer Service staff when they have a question or concern.

Click here for Member Satisfaction scores

Preventive Healthcare. Our members benefit through coverage of tests and screenings, various discounts, and educational literature. Coverage includes mammograms, paps, immunizations, well baby care, colorectal and prostate screenings, and much more. Discounts are available at organizations such as the YMCA and the American Red Cross. And, check out copies of our quarterly newsletter "HealthNEWS" or our Health Resources page for educational information right here on our Web site! These are just a few of the programs that make PHP the number one choice for wellness and health.

Strength and Stability. It takes a strong, financially sound company to deliver outstanding service to its customers year after year. For nearly twenty-five years, Physicians Health Plan of Northern Indiana, Inc. has been doing just that. Below are three independent third-party financial evaluation organizations that rate all insurers using the same rigorous criteria, providing a valuable benchmark for comparing insurers, regardless of the state or country they reside in.

TheStreet.com Rating.  Since 1993, PHP has received a "good" or "excellent" TheStreet.com rating; formerly known as the Weiss Safety Rating. Our current rating is "Excellent" financial strength. TheStreet.com places PHP in the top 20% of the industry nationwide, an elite group of 100 health insurance companies receiving an "Excellent" rating.

A.M. Best Rating.  A.M. Best's Ratings are recognized worldwide as a benchmark for assessing insurers' financial strength. Click the link below for PHP's current A.M. Best Rating.

Fitch Ratings.  Fitch Ratings is a leading global rating agency, operating offices and joint ventures in more than 49 locations and covering entities in more than 90 countries, including insurer financial strength ratings on over 2,000 insurance companies. Click the link below for PHP's current Fitch Rating.

Responsible Community Partners. Providing information, financial resources and assistance to the community is important and has a positive effect on everyone's health. Through PHP, local doctors created the PHP Foundation to support non-profit health-related organizations. This foundation donates over $400,000 annually to serve low-income, high-risk, medically-underserved, and elderly persons in Northern Indiana. In addition, we sponsor numerous community charity events and activities throughout Northern Indiana, providing not only financial resources but staff volunteers.

Wellness and meeting the healthcare needs of our community is what Physicians Health Plan is all about. Being locally sponsored makes it that much easier.

We hope your visit to our Web site is both beneficial and informative!

- back to top -

Physicians Health Plan Member Satisfaction

PHP surveys a randomly selected percentage of our membership on an annual basis to assess our customers' overall satisfaction. Some examples of the questions are how satisfied the consumer is with access to medical care, ease of choosing a personal physician, the range of services covered, and the member's overall satisfaction with their PHP coverage.

Results of the survey are used to assist us in determining areas where we can improve. Below is a summary of the responses from the July 2004 survey conducted by The Myers Group. The percentages below reflect the number of PHP members who responded that the healthcare and services received from PHP and our participating providers were either excellent or very good.

The findings compare responses from PHP members to the National Committee for Quality Assurance (NCQA) average during the same time period from other health plan members nation wide.

- back to top -